Refund policy
Return and Refund Policy
We want you to be satisfied with your order. Please read the following conditions before requesting a return.
Returns
You may request a return within 30 days of receiving your order. Returned products must be unworn, unused, unwashed and in their original condition. You will also need your order number or proof of purchase.
To request a return, contact us at paranoicbcn@gmail.com before sending the product. If your return is accepted, we will provide the return instructions and address. Products sent back without contacting us first may not be accepted. Please do not return products directly to Printify, Printful or the manufacturer.
Right of withdrawal in the European Union
Customers in the European Union have the legal right to withdraw from an online purchase within 14 days of receiving the order, without providing a reason.
- The customer is responsible for the return shipping costs.
- We will refund the product price and the standard delivery cost originally paid.
- Additional delivery costs resulting from choosing a more expensive shipping method are not refundable.
- The product must be returned in its original condition.
For returns requested between 15 and 30 days after delivery, the product price may be refunded, but the original shipping cost is not refundable.
Wrong size or change of mind
We accept returns caused by choosing the wrong size or changing your mind, provided the product meets the return conditions stated above. The customer is responsible for the return shipping costs. We strongly recommend checking the size guide before ordering because each item is produced especially for your order.
Personalised products
Products personalised according to the customer's specific instructions cannot be returned because of a change of mind or incorrect size. This exception only applies to genuinely personalised products. A standard ParanoicBCN design produced after an order is placed is not automatically considered personalised.
Damaged, defective or incorrect products
Please inspect your order when it arrives. If your product is damaged, defective, misprinted or different from what you ordered, contact paranoicbcn@gmail.com as soon as possible. Include your order number, a description of the problem and clear photographs.
When the issue is confirmed, we will arrange a replacement or refund at no additional cost. Your statutory rights and legal guarantee remain unaffected.
Exchanges
We do not process direct exchanges. To order another size or product, request a return and place a new order separately.
Refunds
We will notify you after receiving and inspecting the returned product. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to show the refund in your account.
If more than 15 business days have passed since we approved your refund, contact paranoicbcn@gmail.com.
Contact
For any questions about returns or refunds: paranoicbcn@gmail.com